Testimonials

We are delighted that we are making a difference to the lives of so many families in Edinburgh with our recommend our professional elderly companion service.

Please take the time to read a selection of testimonials from satisfied clients of Viva Independent Living.

To find out how we can relieve the pressure of caring for an elderly relative, please get in touch to have a chat about your own circumstances.

Call us on 07885 602972 or email info@vivaindependentliving.co.uk.


Care, Patience and Laughs

To Viv, Mags and the team 🙂

It has been a delight and pleasure to get to know you all, the care and patience you gave my parents, not to forget all the laughs you shared with them was invaluable. 

They always looked forward to you coming and couldn’t wait to share their stories with you, they took an interest in your lives, as much as you sincerely took an interest in theirs.  When sometimes our parents health took a turn with their health, you raised concerns, we knew  we could rely on your honesty and support as to what to do in the best interest for our parents. Thank you so much

The Moracen family

October 2023


Patience, cheeriness and consistency

I cannot thank VIVA enough for all the help they have given my mum and me over the last 3 years. They are the siblings I never had. I’ve been able to chat things through with them; they have given me strength to care for my mum through their patience, cheeriness, consistency and non-judgemental-ness. 

D Cameron

July 2023


It really is a Tailor-made service!

Viva Independent Living was highly recommended to me by a close friend who was aware of my family circumstances. I have now been using their companionship services for my husband for over a year. We have both found all Companions to have their own individual attributes as well as being highly professional, understanding, compassionate, caring and kind. It really is a tailor-made service!

I would certainly very highly recommend Viva and, if asked, would also rate the company with 5 + Stars.

Marlene Angus

July 2023


Companions have given my husband a new lease of life

We are really delighted with our Companions – their enthusiasm, ability to tap into my husband’s interests and their kindness and respectful care is truly wonderful. My husband really enjoys his outings and the Companions have given him a new lease of life and a keenness to re-engage with what Edinburgh has to offer.

K Woolnough & P Allan

July 2023


Flexible, Efficient & Always Good Company

We find Moira very congenial, flexible & efficient & always good company. She has helped us in the following ways: accompanied me to a physio appointment by driving me there & waiting during the appointment; taking my husband a walk in the Botanic Gardens; taking each of us shopping in M&S in Craigleith; driving my husband to pick up a 90 year old pal, taking them to the Chain Pier for a meal then collecting them afterwards. All of us are impressed with her driving & parking skills! Other ways she has helped me in the home : organising my cupboards; organising the freezer; helping me entertain friends at home by making tea/coffee & serving drinks & nibbles; taking me to a shop to choose a rollator.

My mobility is compromised at the moment & I am booked to have a hip replacement operation on August 10th. That will cause a short (I hope) hiatus as initially I shall need to rest and, when up, do my exercises. It’s not possible to predict our needs & my pace of recovery precisely.  We have discussed this with Moira and she is happy to be flexible & use some time on the many jobs in their own new home. My husband John will no doubt wish to use Moira’s time again for some of the activities listed above and I plan for her to help me host visits from friends once I am over the initial period needing rest. So we do not anticipate any major change.

J Duncan

July 2023


She knows before you do, what is needed!

I’ve been so blessed to have had Jackie Rankine’s services for the last year. She is one of those rare people who know before you do, what is needed!  Be it shopping, gardening, correspondence and best of all dreaded internet.  Also, her Alan doesn’t seem to mind coming to the rescue sometimes! As well as that she never makes one feel stressed or pressurised.   A great gift!

Thank you Viva!

V Prosser

August 2023


I can relax knowing that my father is in very good hands

Before hearing about Viva I was trying to deal with caring roles for two family members and was beginning to struggle to ensure that both were given enough time and attention.

Then Jackie from Viva became a companion for my father – and what a difference this has made!  Before, my father (who has dementia and Alzheimer’s disease) was reluctant to venture far from home and had little in the way of conversation to share, but now he spends time with Jackie playing dominoes and snooker and visiting local attractions and he absolutely loves it!

Jackie has the patience of a saint and has managed to put a lot of joy into my father’s life.  For a couple of hours each week I can relax knowing that my father is in very good hands, so not only has Viva helped my Father, but it has benefitted me too.

Thank you Jackie and Viva – keep up the great work!

L Craik

July 2023


I would be lost without them

I am delighted with the service Viva provides and would not hesitate to recommend Viva to anybody looking for companion services. 

I cannot thank you and all the Viva companions enough for all they do in looking after Marjorie (and me) and would definitely be lost without them. It is very much appreciated. Thanks again for all your assistance. 

K Williamson

July 2023


Alerting me to practical issues around dad’s home

My father and all the family have been so pleased with the companionship and support that Moira has provided for him. He looks forward to seeing her and they have built up a really nice relationship with plenty of chat and laughs.

Moira has also been a big help with noticing practical issues around dad’s home and alerting me so they can be sorted out quickly. It’s great to know I can rely on her visits and messages.

The service has made a big difference to us all. With thanks

A Gilchrist


Exactly the helping hand and support I had needed since Mum died

Linda S, Edinburgh

“My Mum and Dad were a close couple, loving and caring for each other for over 50 years. In time old age began to show as Dad was losing his memory and Mum was becoming less physically able – it was a good match as they could support each other – Mum making sure that life carried on as they grew older – making arrangements, socialising, planning meals and days out.

After Mum died it was obvious that Dad couldn’t manage on his own, I arranged for carers, help with cleaning, all the household stuff. But it didn’t touch on some of the real issues – hours on his own during the day with a declining memory and less ability to make decisions. I looked around for companion care – there were too many websites, all a bit corporate, and then I was recommended to Viv at Viva Independent Living.

The first time we met I was taken with Viv’s focus on talking to my Dad. It seems a natural thing to do but most professionals I had been dealing with focused their conversation on me – talking about Dad rather than to him. I then mentioned that he had a couple of hospital appointments coming up – Viv asked for the details and as I handed over the cards to her I felt an incredible sense of relief – and exhilaration – as if I had been given a special present. It was exactly the helping hand and support I had needed since Mum died.

A week or so later, Viv was only getting to know us and Dad had a few issues, I texted Viv at 8:30 one morning to let her know there was a problem. She called me back immediately and asked the simplest but most powerful question  “How can I help?”.

Since then Dad and I have been blessed with Lesley and Viv sharing their time with Dad. His life is enriched by their visits, they play dominoes, go walks, chat and I know there is a lot of laughter. I have peace of mind not just for those hours, but also beyond – as I know now that I am not on my own.”


I recommend Viva highly for their very professional and caring approach

Judith C, East Lothian

“I am so grateful to Viva for all the visits and trips out which my Mum obviously enjoyed. It was lovely to be told about what Mum got up to through the weeks. Whenever Mum was taken out by a Companion from Viva they always managed to have a laugh about something. My Mum is quite witty in the moment despite living with dementia.

On one occasion they played dominoes and apparently my Mum thrashed Jackie (her usual Companion) despite Mum saying she couldn’t remember how to play. My Mum would have loved this feeling so much.

Then, unexpectedly, I needed to travel to England for personal reasons and Viva were able to step in and do the food shopping for Mum as I was not able to make my usual visits. Viv also checked whether there was anything else they could do to help whilst I was away. This was tremendously reassuring and I recommend Viva highly for their very professional and caring approach.”


The assistance in taking him to medical appointments is of enormous help.

Aileen F, Edinburgh

“My family really values the service we get from Viva.  My 94 year old Dad calls Hazel “his little helper” and she (and occasionally colleagues) help him continue with the routines that he enjoys, such as walking to get his messages or having a coffee and a chat. 

The assistance in taking him to medical appointments is of enormous help.  They treat him as an individual, not just “an old person”.  We are very grateful for the help of Viv and her team.”


A genuine interest in their elderly clients and a flexible approach

Stephanie P, Edinburgh

“Viv and her team are compassionate and caring.  They take a genuine interest in their elderly clients and have a flexible approach.  My mother-in-law has developed a real rapport with Tracy which helps to put her family’s mind at rest that she is in good hands.”


I always felt that she had my mum’s best interests at heart and that commercial considerations were not her primary motivation

Andrew Y, London

“I can’t recommend Viva Independent Living highly enough. Viv has provided day to day help and companionship to my mother for many years. As I live in London, her advice and support across a wide range of practical and emotional issues has been invaluable. Nothing was too much trouble and in times of difficulty, her flexibility and commitment went way beyond her remit.

I always felt that she had my mum’s best interests at heart and that commercial considerations were not her primary motivation, to the extent that both Mum and I see Viv first and foremost as a friend. My mum is now in care home in London and the things she misses most is her chats with Viv. I think that says it all.”


Viva has provided Mum with a new lease of life at a time when she needs increasing care

Wendy R, Edinburgh

“Viva Independent Living was recommended to us for our Mum and we would highly recommend it now to others.  The service has been tailored to meet our Mum’s social needs and keep her safe by caring for her.  This offers Mum company to “do what I want to do – go for walks with the pleasant ladies”, shopping and having coffee and a chat.

Viva has provided Mum with a new lease of life at a time when she needs increasing care.  Thank you Viva.”


Very professional and warm personalities

Stuart W, Edinburgh

“I can’t recommend highly enough the care and attention Viv and Liz are giving my Dad.  Very professional and warm personalities are making all the difference – highly recommended!”


I was finding it hard to be there for my housebound Mum due to work commitments

Mary M, Edinburgh

“I was recommended to meet Viv through a friend when I was finding it hard to be there for my housebound Mum due to work commitments. Viv came along, met Mum, and offered to set up a meeting with her colleague, Pat, who she thought would suit Mum and that they’d get along – and they certainly did. The days we couldn’t be there Pat or Viv were there to put on a plate of soup for Mum and have a chat and a laugh.

The comfort knowing they were with Mum made a MASSIVE difference to us as a family. It’s hard to admit you need help and then it’s worrying letting someone new into your loved one’s life and trust them. Viv and Pat were honestly a godsend.

Over and above all the duties that were needed, the trust and care they both gave my Mum was just so important and I’ll be forever grateful to them both for not only being there, but for advice as well about all sorts of things and a fresh pair of eyes on a situation was just worth its weight in gold.

My Mum sadly passed away but she held both Viv and Pat in such high regard as do myself and my brothers. We are forever thankful to you both and, obviously, I cannot recommend Viva enough!”


This has relieved a lot of pressure – my Dad has someone new to tell his stories to while I get to keep my annual leave

Linda S, Livingston

“I use Viva Independent Living to ease the care responsibilities I have for my Dad.  I’ve used the company for two years and I book Viv and her team to take my Dad to medical appointments.  I’ve found them to be 100% reliable.  If they are booked, they come. 

Now, instead of juggling time off work to take my Dad to appointments etc, I book Viv. This has relieved a lot of pressure and means that my Dad has someone new to tell his stories to while I get to keep my annual leave. 

I cannot recommend Viv enough as she not only takes the time to make sure my Dad gets to where he’s going, in an unrushed, organised way but also listens to him. If there’s time at the end of the appointment they go for coffee which my Dad really enjoys because there’s not a lot of his friends around anymore.

It brightens up my Dad’s day and also alleviates the pressure on both my sister and I. Viv and her team are caring, patient, professional and trustworthy. If you are thinking about engaging Viva Independent Living I’d say go for it – it will be good for both you and your elderly parent. I have no hesitation in recommending this wonderful company to others. It’s fantastic!


Having a Viva companion was a boost to my sister-in-law’s morale

Sally M, London

“I met Viv after she had been looking after my sister-in-law for some time. My husband and I live in London and, although visit when we can, are not able to give the attention necessary. I had already heard from Lillian how bright, friendly and willing Viv was and her personality was a boost to Lillian’s morale. On meeting Viv I can confirm all of the above and I too enjoy her company. I hope when the times comes and I need a helpful companion that I meet someone like Viv.”


It was not easy for us as a family as we all live some distance away

Nancy M, Culross

“I have an Aunt, now 94, who was living in a retirement flat in Edinburgh and had carers in 4 times per day. Aunt E, although she has short term memory loss, is mobile (but requires assistance), alert with a wicked sense of humour but she wanted to get out and about.

It was not easy for us as a family as we all live some distance away so it was fantastic when we introduced Viva to Aunt E and they were able to take her out to various venues for a change of scenery, coffee and great company. There was an immediate connection when Viv first met Aunt E and a spark between the two of them. Aunt E is now in a Nursing Home and Viva still visit her and take her out and she loves these outings.

Viv and Aunt E have become more than friends, Viv has become part of the family now. For me, and the rest of the family, Viva entered Aunt E’s life at the right time (Aunt E’s words, not mine) and they all treat her with the respect and dignity she deserves and I would expect.”


Reliable, cheerful and adaptable

Lillian Y, Edinburgh

“Having Viv coming into my home brightens my day. I have found her reliable, cheerful and adaptable. I am so glad I found her. She continues to be a great help to me.”


Mum hugs her companion like one of the family

Fiona C, Edinburgh

“My Mum suffers from dementia and is cared for at home by my Dad. My Dad is very fit and plays golf twice a week. My sister and I help out as much as we can to ensure that Dad always gets to play golf as we feel it is very important for him to get time away from the daily stress of caring for Mum.

If one of us is away on holiday or has arrangements it can be very difficult so Viva has been a great help to my family and taken away the pressure on Dad. Viv has a lovely personality and lots of patience and when Viv arrives to collect her, Mum hugs her like one of the family. I can highly recommend Viv and Viva to anyone looking for extra help with an elderly parent.”


For more information, please contact us today